PROBLEM CLAUSE

When you use our perkinselegantstore.com to purchase furniture products, you may encounter some common problems. For this reason, we have specially developed the following question terms to help you better understand our services and operating procedures. If you have any other questions, please feel free to contact us.

How do I submit an order?
You can check out by browsing our product pages, adding the required items to the shopping cart, and then clicking the shopping cart icon. During the checkout process, you will be asked to provide the shipping address and payment information. Once completed, you will receive an order confirmation email.
How do I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. If your order has not been shipped, we will serve you wholeheartedly. After the order is shipped, you can request a return according to our return policy.
What is the shipping time and cost?
Shipping time and cost vary depending on the order destination and the selected shipping method. At checkout, you will see the estimated shipping cost. Generally, the order processing time is 2-4 business days, and the specific shipping time will vary depending on the courier and geographical location.
Where can I check the status of my order?
You can check the status of my order by logging into your account. On the “My Orders” page, you can view the details of all your orders and the current shipping status.
How do I request a return or exchange?
If you are not satisfied with the product you received, you can request a return or exchange within 7 days of purchase. Please ensure that the product is unused and in its original packaging. You need to submit a return request through the customer service channel and follow the instructions provided.
What is the website’s privacy policy?
We take your privacy very seriously. All personal information we collect is strictly subject to our privacy policy, which describes how we collect, use and protect your information. Please review our privacy policy page for more information.
What if I forget my password?
If you forget your password, you can reset it through the “Forgot Password” link on the login page. Enter your email address and we will send you instructions to reset your password.
Does the website support international shipping?
Yes, we offer international shipping services. Please note that international orders may incur additional customs duties and shipping costs, which will be displayed at checkout. Shipping time may vary by country.
What is the warranty and guarantee policy for the product?
Some of the products we sell have manufacturer warranties, and the specific warranty terms and duration vary by product. Please review the warranty information on the product page before purchasing, or contact our customer service for more details.
If you have additional questions or need further assistance, please feel free to contact our customer service team. Thank you for choosing us at perkinselegantstore.com, we look forward to providing you with quality service!